Maintenance of any electronic equipment plays an important role in fire safety and efficient operation. Briolight has provided technical support for its devices for more than 15 years. Our services include free telephone consultations, remote support over the internet, paid on-site cleaning and adjustment, relocation and reinstallation in other rooms, training for new staff, repairs, replacement of consumables, software updates and our exclusive upgrade service.
If your device has been in operation for more than six months, we recommend, as the manufacturer, signing a regular maintenance agreement. This gives you access to service when you contact technical support, helping us ensure reliable and efficient operation of the equipment. A typical agreement lasts from one to five years. To arrange an agreement, call our sales department at (063) 103-35-35; for technical support, call (093) 355-10-01.
We recommend updating the software every two years of operation. This improves performance and security and provides new features.
If your device has been in operation for more than four years, the instructions call for a hardware upgrade because certain parts and assemblies have a maximum service life of five years. In such cases, we offer customers a discounted upgrade. Updating the hardware also makes it possible to continue installing software updates for several more years.
If an institution has not followed the operating and maintenance requirements, we cannot guarantee uninterrupted operation. Preventive maintenance usually costs less than urgent repairs.
Regularly serviced equipment will continue to operate reliably and efficiently for a long time. Our team is always ready to help, train and advise you!
